FAQ

What types of surf equipment do you offer?

We specialize in high-performance surf gear including fins, fin boxes, installation kits, shaper tools, apparel, and traction products. Our selection is designed by surfers for surfers, with no-nonsense quality that performs in all conditions.

How do I choose the right fins for my board?

Our installation kits come with detailed sizing guides to help you get the perfect fit. For personalized recommendations, email our crew with details about your board and surfing style.

Are your products suitable for all surfboard types?

We offer solutions for most board types – from shortboards to longboards. Our fin boxes and installation kits are compatible with major board brands, but check individual product specs or contact us if you have specific compatibility questions.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Can I change or cancel my order after placing it?

Contact us immediately at [email protected] if you need to modify an order. We process orders quickly (within 1-2 business days), so timing is critical.

Where do you ship?

We deliver globally to most countries (excluding some remote areas and parts of Asia due to customs restrictions). Our network covers the Americas, European coastal nations, Oceania surf hubs, and selected African coastal regions.

What are my shipping options?

We offer two reliable options:
– Standard Shipping ($12.95 flat rate worldwide): DHL/FedEx, 10-15 days delivery with real-time tracking
– Free Economy Shipping (orders over $50): EMS, 15-25 days delivery

How long does order processing take?

Our Sacramento-based crew processes orders within 1-2 business days – faster than a morning glass-off. Delivery times begin after dispatch.

Do you provide tracking information?

Yes! Standard Shipping includes real-time tracking from ocean to doorstep. Economy Shipping includes basic tracking.

What’s your return policy?

Not the perfect fit? We get it. Return any unused item within 15 days of delivery for a full refund (shipping costs excluded). Items must be in original condition with all packaging.

How do I initiate a return?

Email [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label (return shipping at your expense).

What if my item arrives damaged?

We professionally pack all items, but if damage occurs, contact us immediately with photos. We’ll arrange a replacement or refund.

How can I contact your customer service?

Reach our crew at [email protected] or call +1 (916) 555-SURF. We’re based in Sacramento but serve surfers worldwide.

Do you offer wholesale or pro deals for shapers?

Yes! Contact us directly about volume pricing for shapers and surf shops stocking our gear.